As Covid-19 continues to impact businesses, livelihoods, and our general way of life, Theorise remains committed to adapting our operations to ensure the safety of all our stakeholders and the continuity of our business.
While our preferred option has always been to provide students with face-to-face support this is currently not possible on the same scale as we would like to provide. However, we have however been heartened that many students have continued to engage with us over this period on a remote basis which we believe is testament to the quality of service our support staff provide. Theorise will continue to closely monitor all information from the Scottish government and our college and university partners so that we can update our support staff and students accordingly as things develop.
The safety of our staff, clients, students and all who engage with us continues to be our priority but we are pleased that we have managed to ensure the continuity of our business and have continued to provide the highest quality service available.
We have received excellent feedback from students regarding the provision of online support and in many cases students have indicated that online means of support have been ‘less distracting’ and ‘easier to keep concentrated’ than working on campus with their assigned Theorise support worker.
Each individual college and university with whom we engage may wish to set out their own advice and procedures and plans for the provision of support with Theorise.
To reduce the risk of transmission of the virus we must continue to adhere to Scottish Government and Public Health advice which means for the moment the majority of our staff will continue to work from home and support students via online methods. However, this is a fluid situation and we may be able to facilitate the support of some students on campuses if wholly necessary.
Planning and Protocols
While the situation has undoubtedly been challenging for both our support staff and students these are necessary adaptations to ensure support can be delivered safely. Information on the roles we provide and how we currently expect each of these to be undertaken is set out below:
· Study Skills tuition: All support staff and students should continue to try to engage remotely with students for the time being. Support should take place on Zoom/Skype where possible as screen sharing functionality may be required depending on assignments. Phone calls and use of other online conferencing tools are available and can be mutually agreed between support staff and students. However, with the easing of restrictions then face-to-face meetings can potentially take place on or off campus.
· Mental Health Mentoring: All support staff and students should continue to try to engage remotely for the time being. Support should take place on Zoom/Skype where possible as screen sharing functionality may be required depending on assignments. Phone calls and use of other online conferencing tools are available and can be mutually agreed between support staff and students. However, with the easing of restrictions then face-to-face meetings can potentially take place on or off campus.
· Proof-Reading: All support staff and students must engage remotely. Support staff will contact students to discuss deadlines and assignments must be passed by e-mail or other remote file sharing methods.
· Note Taking support/ Support Workers: A blended learning approach will likely be the norm for most colleges and universities during this academic year. This may require our support staff and students to work via online means (Zoom/Skype/etc) and in some cases may require work on campuses. Where support staff and students are required on campus, they will have to strictly follow the Scottish government and college and university guidance.
Theorise remain fully committed to delivering outstanding academic support to all students with whom we engage and to ensure the health, safety, and wellbeing of all our stakeholders and believe the above approach will help us do both.
We would like to thank our support staff and students for all their efforts and understanding and wish all stakeholders a safe and successful academic year.